Privacy policy

In short

We keep only what the game needs: your account, your skater and progress, your gems and items, and short-lived records that keep the game fair. You can play as a guest without giving us your name or email. If you sign in with Google or Apple, we keep which one you used and the account id it gives us, but not your email address.

We do not sell your data. The game has no advertising and no third-party tracking. Purchases with real money are not on sale yet; when they are, the store (Apple or Google) or Stripe on our website takes the payment and we never see your card details.

Data we keep

Your account: a random account id, your Player ID (a short code you can give to support), a secret device key (we store only a scrambled version of it), the date you started and when you last played.

Sign-in (optional): if you sign in with Google or Apple, we store which provider it is, the stable account id that provider gives us, when you linked it and when you last signed in. We use it only to find your account again on another device or after a reinstall. Playing as a guest needs none of this.

Move to a new device (guests): if you ask for a transfer code, we store only a scrambled version of it. It works once, and stops working when you link Google or Apple.

Your game: your skater and look, your gems, the items and gear you own, your progress on each level (cleared, stars, best time) and the days you collected the daily gift.

Records that keep the game fair: each change to your gems or items with the id the game sent for it (so a repeated request is not counted twice), and for each finished run the level, time, pickups, combo points and the gems it paid. A run that cannot have happened pays nothing and is shown to our team; it never blocks an account by itself. These records are deleted automatically after 30 days.

Purchases (once they are on sale): which store, the product, the store's transaction id, what was given, and any refund or chargeback with what was taken back. These are payment records and hold no name or email.

Your agreement: which version of the Terms of service and this Privacy policy you accepted, and when.

Network: our servers see your IP address for each request, so we can limit floods of new accounts and guessing of codes. It is not stored with your account.

Server logs: our servers keep security logs, such as each use of our admin tools and the IP address it came from, to spot misuse. They are deleted after 30 days at most.

Messages you send us: what you write to us by email, and any screenshot you attach. We keep it until the issue is solved, at most 1 year.

Why we use it

To run the game and save your progress, to give you the gems and items you earn, to let you move to another device, to deliver and, if needed, take back purchases, to keep the game fair and secure, and to answer your questions. We rely on providing the service you asked for and on our legitimate interest in keeping it safe.

Cookies and storage on your device

This website uses one cookie and your browser's local storage to remember your language, and nothing else. We do not use advertising or analytics cookies.

The game stores your device key on your device (in the browser for the web version) so it can find your account. Clearing your browser or app data removes it, and a guest account may then be lost.

Who we share it with

The companies that host our servers and website, only to run the service. We do not sell or rent your data. We may share data if the law requires it.

If you sign in, Google or Apple learns that you use Skatevex, under their own privacy policies (policies.google.com/privacy and apple.com/legal/privacy). From them we keep only your account id.

Once purchases are on sale: Apple and Google handle payments in their stores, and Stripe (stripe.com/privacy) handles payments on our website. We receive only what we need to deliver the purchase.

When you buy in the App Store or Google Play, the game gives the store your random account id with the purchase, so the purchase reaches your account. It holds no name or email.

Our servers may be outside your country. When data moves across borders we use providers with appropriate safeguards.

How long we keep it

Your account, game, gems and items: while you play. Guest accounts that have not been played for 7 days are removed.

Wallet change records and run records: 30 days, then deleted automatically.

Server security logs: up to 30 days.

Payment records (purchases, refunds, chargebacks): as long as tax and accounting law requires, also after the account is deleted. They hold no name or email.

Database backups: up to 30 days.

Your choices and rights

You can ask to see, correct, export or delete your data, or object to how we use it. Email us with your Player ID and, if you can, a screenshot of the Account section in Settings so we know the account is yours. We answer within 30 days.

You can delete your account yourself in the game: Settings › Account › Delete account. The account is removed for good 7 days later; if it is linked to Google or Apple, signing in before then cancels the deletion. See the Delete account page for what is removed and what is kept.

You can also complain to your local data protection authority (in Thailand, the PDPC).

Children

Skatevex is made for players aged 13 and up and is not made for children under 13. If you are under the age where you live at which you can agree to this yourself (for example 16 in some EU countries, or a minor under Thailand's PDPA), a parent or guardian must agree before you play. We do not ask for names, photos or email, and signing in with Google or Apple is always optional. If you are a parent and think your child gave us data without your consent, contact us and we will delete it.

Changes to this policy

If we change this policy in a way that matters, we will tell you in the game or on this website before it applies, and ask you to agree again.

Contact

Privacy questions and requests: [email protected].